FAQ

The questions that matter.

Is my child’s information public?

No. There are no public player profiles. The only public surface is an optional share card that shows a first name and what the player is growing in — no last name, no team, no school, no location, no stats. Sharing is opt-in and parent-controlled.

What does the AI actually do?

It drafts — practice plans, post-game debriefs, next steps — from what the coach actually observed. A coach reviews, edits, and approves every word before anything reaches a player or parent. The AI never decides, never rates players, and never speaks to a child unsupervised.

My child is under 13. Can they use it?

Only with your consent. Under-13 accounts do not activate until a parent approves them, and you can withdraw consent, export the data, or delete the account at any time.

What happens when my child changes teams?

The card goes with them. It belongs to the player, not the team — a new coach can add to the story, and the old coach’s access ends with the roster relationship. The development record compounds instead of starting over.

Does HooperCard rate my child or compare them to other kids?

Never. Player surfaces speak only in growth language — what’s developing, emerging, and unlocking. No scores, no grades, no comparisons between players, anywhere in the product.

How does video on the card work?

Video requires two separate approvals: your explicit consent for your child’s likeness, and the coach’s approval of the clip. Approved clips live on authenticated, private surfaces only — never on the public share card. You can revoke consent at any time and clips come down.

What does it cost?

During early access, everything runs on the free plan. When paid plans open, Starter is $29/month and Pro is $49/month — they add larger AI-drafting allowances for coaches. Player safety, consent, and your data are never behind a payment.

How do trainers get listed?

Trainers build a profile and are approved by their organization before parents can find and book them. Completed sessions land on the player’s card, where the coach sees them too.

Can I get our data out?

Yes. Full data export and account deletion are available to every account, at any time, for free. It’s your family’s data.

Something else on your mind? Email us — a human answers.